Refund Policy
Effective Date: 19-05-2025
At Actsoftonline, we strive to ensure that our customers are fully satisfied with the software and services we provide. Please read our refund policy carefully to understand your rights and responsibilities regarding purchases made through our website.
1. General Policy
Due to the nature of digital products, we generally do not offer refunds once the software or license has been delivered, downloaded, or activated. However, exceptions may be made under specific circumstances as outlined below.
2. Eligibility for Refund
You may be eligible for a refund under the following conditions:
- Non-Delivery of Product: If you did not receive the product/license key due to a technical issue, we will verify the issue and either resend the product or issue a refund.
- Major Technical Issues: If the software has critical bugs or defects that prevent it from functioning as described, and we are unable to resolve the issue within 7 business days of your request.
- Duplicate Payment: If you were charged more than once for the same product or subscription, we will refund the additional charges.
- Unauthorized Purchase: In case of confirmed fraud or unauthorized use of your payment method, we will initiate a refund upon verification.
3. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of mind after purchase
- Lack of technical knowledge to use the software
- Software purchased for an unsupported system or device
- Issues arising from third-party conflicts or modifications
- Product purchased during promotional sales marked as non-refundable
4. Requesting a Refund
To request a refund, please contact our support team within 7 days of your purchase by emailing us at:
📧 Email: [your-email@example.com]
Include the following details in your request:
- Full name
- Order number or invoice ID
- Reason for refund request
- Screenshots or description of the issue (if applicable)
Our team will review your request and respond within 3–5 business days.
5. Processing Time
Approved refunds will be processed within 7–10 business days, and the amount will be credited back to the original method of payment. Processing times may vary depending on your payment provider.
6. Policy Changes
Actsoftonline reserves the right to modify this Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately upon update.
If you have any questions about this Refund Policy, please don’t hesitate to contact us.
Thank you for choosing Actsoftonline.